Reviews by jw658

This review is for Temple & Webster, St Peters NSW

verified email - 20 Jul 2023

I purchased two of these drawers, one was fine, not great quality but good enough to keep. The second one was faulty though. It wobbled when you touched it and the drawers didn’t go in and out properly. What made the whole experience terrible is the customer service. We had arranged a swap of the items on a specific date due to us going away on holidays. The new item was delivered whilst we were away so was left for 4 days. When I contacted customer service via both the online and chat and on the phone, they said they had no control as to when it is delivered as that was the courier company taking care of that. That was never explained to me when organising the exchange, otherwise I would have asked them to put a hold on processing the order. I was told 5 times that I will receive a call back from the customer service team for an update, this happened 5 times with no call. I was then advised it would be an email, still waiting for that email. They then said on the order it says leave in a safe place, I never said this and when I was given the option to go to the link to allow authority I didn’t. They then went on to say I said they could in the original order, this was a seperate order so completely different. The to top it off the day it was arranged to be picked up the courier never came. This was sitting at my parents house and outside as it was too heavy for them to lift inside. It was half blocking the entry to difficult to get in and out of the house. They had also made sure they were home. I was told the courier must have run out of time so they rescheduled for the Monday, the courier never showed, then it was finally collected on the Tuesday. Customer service had been advised it was not in the boxes as it had been assembled and they said that was no issues. However the courier decided to get in a fight about it. Terrible experience. I highly recommend avoiding Temple and Webster

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