Reviews by karaho614

This review is for Coles Online, Hawthorn East VIC

verified email - 12 Oct 2021

Only going to focus on the last three orders, as I don't have time to list all.

1st order- Someone else's items in my order... Missing my items. Call to report... wait 40 minutes and then give up.

2nd order- Order three Schnitzels to feed my family of 6. Only 2 delivered even though I paid for three. Call them up- gave me a $2.00 credit. Now not enough for a meal and need to go to the shops ANYWAYS for the other one.

3rd order- 10 different items- not available- Call them up as it's only 5:00 in the evening and delivery is not due till tomorrow afternoon.
Me: Can they please add items before delivery?
Them: NO.
Me: I asked for substitutes... are you telling me that there is not a single kind of garlic bread to be substituted? Or kidney beans? Or tomato paste?
Them: You didn't tick the substitute box.
Me: Would you like me to SHOW you the confirmation e-mail with all the 'substitute allowed' boxes ticked?
Them: Oh. Sorry.
Me: I don't pay for delivery just for you to get the order wrong every time and necessitate me driving to the shops anyways.
Them: Sorry. Nothing we will do. You can cancel the order.

Woolworths, here I come.

Approximate cost: $250

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