Rivers Online were once a reputable business. This is no longer the case...

I ordered a scarf which was an advertised special, on 21st January 2022. It was to be delivered to a local business, as a 'Parcelpoint' delivery.
After allowing extra time for Covid delays, 6 weeks elapsed with no delivery. I called the Parcelpoint, who advised me that it hadn't arrived, and that he had 8 other people awaiting Rivers Online purchases, most of whom had been waiting "at least 4 months". He suggested that "perhaps the company has gone bad".

I've now sent 5 emails in the last 2 weeks to request a refund, each one being allocated a new ID number, despite me indicating the same order number and ticking the box to say I've contacted them before. Each one triggers the same sequence of automated email replies, with the same "apologies", and "thanking me for my patience". In a nutshell they keep blaming a mysterious "third party supplier", and making excuses which are clearly just delaying tactics. After several unanswered telephone calls, I have given up demanding a refund, and am opening a case for a refund through PayPal. I am also making formal complaints to both Fair Trading and the ACCC.

I will never again shop with Rivers Online, or any other 'Mosaic Brands' outlet.

Approximate cost: $40