Chris and the team went above and beyond for us when they did their bond clean. Sharon was amazing. The agent called us back to do cleaning as they decided they would take $1060 from our bond, this was for cleaning and a few minor other things. Sharon returned and we went over all the cleaning that needed redoing, in fact, there was nothing wrong with her bond clean and it was the agent being difficult as we didn't use her cleaner and tenants cleaners was very cheap. Cheap doesn't mean poor quality and in this case definitely not poor quality. Sharon redid everything as per the agents request(even though nothing needed to be done). Agent still wasn't happy so decided to take us for $2700, totally absurd and never heard of such an amount. We went to the RTA, which led to mediation with the agent, she wouldn't budge, either would we. Even the RTA told us her claim was ridiculous and she had nothing to claim for. We advised we would take it to QCAT, agent wasn't perturbed by this at all. 2 days later we received an email saying the "owner" wishes to withdraw it and to give us back our bond. She knew she had no case and was calling our bluff. We got all of our bond back as we rightly should have. Don't give up and don't let these agents scare you into handing over bond. The house we rented was far cleaner and in better condition when we moved out. Know your rights and don't give in to them. We would use tenant cleaners again and i would highly recommend them.