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22 reviews about Tenants Cleaners

04 Dec 2023

Incredible value for quality clean

I found Tenant Cleaners when looking for a reputable bond cleaning business. I spoke with Michelle from the office and was immediately put at ease that Tenant Cleaners have experience and know what they are doing. Nothing was too much to ask and Michelle knew the details of what service would be provided. I could book for a few days in advance. Lyn arrived on the day on time (7:30am) and worked tirelessly until the afternoon to clean the place from top to bottom. I was at the property clearing out final items and this did not perturb her at all. She was diligent and friendly, getting to know me while she worked.
I felt so comfortable at all stages of the booking and service process. I couldn’t recommend Lyn and Tenant Cleaners highly enough.
The landlord commented after the final inspection that the property was left in pristine condition and has been cleaned to a high standard.

Approximate cost: $380

verified email - 13 Jan 2022

Excellent! Got my bond back after 1 clean and cleaners didn’t need to return

verified email - 13 Jan 2022

quick response. Did an amazing job and it was such a big house

verified email - 13 Jan 2022

Chris and the team went above and beyond for us when they did their bond clean. Sharon was amazing. The agent called us back to do cleaning as they decided they would take $1060 from our bond, this was for cleaning and a few minor other things. Sharon returned and we went over all the cleaning that needed redoing, in fact, there was nothing wrong with her bond clean and it was the agent being difficult as we didn't use her cleaner and tenants cleaners was very cheap. Cheap doesn't mean poor quality and in this case definitely not poor quality. Sharon redid everything as per the agents request(even though nothing needed to be done). Agent still wasn't happy so decided to take us for $2700, totally absurd and never heard of such an amount. We went to the RTA, which led to mediation with the agent, she wouldn't budge, either would we. Even the RTA told us her claim was ridiculous and she had nothing to claim for. We advised we would take it to QCAT, agent wasn't perturbed by this at all. 2 days later we received an email saying the "owner" wishes to withdraw it and to give us back our bond. She knew she had no case and was calling our bluff. We got all of our bond back as we rightly should have. Don't give up and don't let these agents scare you into handing over bond. The house we rented was far cleaner and in better condition when we moved out. Know your rights and don't give in to them. We would use tenant cleaners again and i would highly recommend them.

verified email - 13 Jan 2022

Michelle was a delight to deal with and the job was done very well by Paul. They went above and beyond to help me deal with a VERY horrible real estate agency. Thank you team!

verified email - 13 Jan 2022

Highly recommend Tenants Cleaners for all your bond cleaning needs. Chris and Michelle were great to talk to over the phone and gave me all the information and more than I needed not just for the bond clean but also to ensure the smoothest possible process with the real estate and the RTA. They also stayed in close contact with me during the clean and post clean when I received the exit condition report from the real estate to make sure they had meet all cleaning requirements. Linda who completed the bond clean was very professional, kind, and very easy to talk too. She went above and beyond with the clean and did not hesitate to return to the house to tidy up a few loose ends after I received the exit condition report. Everyone I dealt with at Tenant Cleaners I believe had my best interest at heart and were dedicated to doing everything they can to ensure the best possible outcome for all parties involved. Thank you once again to Chris, Michelle, and Linda.

verified email - 13 Jan 2022

It was a pleasure to deal with Tenants Cleaners. They were friendly and helpful. We had an extremely difficult property manager and Tenants Cleaners went out of their way to ensure everyone was happy. Thank you. Much appreciated!

verified email - 13 Mar 2021

I would not recommend this business to anyone!
They started off lovely, good price and answered all of my questions. All was good until they had to do what they were hired to do... clean.
Absolute terrible job for the clean and the carpets.
I had to pay to have the carpets redone. They continuously told me that even if the real estate was not happy with the clean, the real estate couldn't charge me again which is a utter lie!
I got back to the house after their attempt at cleaning and almost cried. Light housings not cleaned, bathroom almost as dirty as it was prior to them coming, shelves missed, no real attempt to clean the laundry, door and window skirting not done, dust everywhere still, the list goes on.
DO NOT USE THIS COMPANY.


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
Tenants Cleaners 26 Mar 2021

"In addition to a severe cockroach infestation there was a large amount of damage at the property.
The bins were full of rubbish, the yard was a mess and Kirstie had failed to attend to any of the items she agreed to do at the time of booking. Kirstie had to return to the property after our cleaners had finished to attend to those items.
Invariably when an agent attends a property that has been mistreated they become justifiably angry and the inspection becomes forensic. The agent found some issues for our cleaners and Kirstie.
Our cleaners returned and attended to items raised.
With regards to the carpets Kirstie wrote in her email to us,
" Carpets were done this morning, they looked fine on inspection and he also went through and re mopped because obviously for us to clean the house we needed to walk on the floors."
The cleaning was carried out on 24/01 and reviewed on 13/03, I assume after Kirstie had money withheld from her bond for issues she had caused. Hopefully Kierstie will treat future properties with more care.

verified email - 10 Jun 2020

Awesome service, reliable & affordable cost

Approximate cost: $320

verified email - 10 Jun 2020

Such amazing communication and professional service! Economical and efficient! I would DEFINITELY recommend this company to others.

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