Do not book with this company!!!
Our accommodation at Soul on the Gold Coast was paid for in full a month prior to our arrival. We had also paid for flights, multi-pass theme park tickets and Sydney Airport parking.
It was a long-awaited holiday for our whole family, but particularly for my 81-year-old mother and 2-year-old granddaughter. My husband was driving to Queensland and my eldest daughter, son-in-law, three grandsons, sister and brother-in-law were also on their way.
2 days before check-in, we were notified that our accommodation had been double booked and was no longer available! There was no other suitable accommodation available.
So disappointing that companies could do this to unsuspecting families. Be warned!