Reviews by karenh455

This review is for BecexTech Australia, Point Cook VIC

verified email - 27 Sep 2017

I would DEFINITELY NOT recommend this business, based upon my experience to date. While pricing is good, the Samsung Galaxy S5 Smartphone (released in Israel no less, and shipped from Hong Kong warehouse!!) is faulty, and the 1 Year Australian Limited Warranty given by BecexTech (AU) seems to be as useful as an ashtray on a motorcycle!
My case manager - [Redacted personal identifier] - has repeatedly tried to reject my warranty claim, and now 11 days later advised my case has been escalated to a senior customer service offer and had the hide to ask that I "kindly wait for further update", Customer Service is absolutely woeful (or non-existent). When you buy from BecexTech (AU), you will get a GREAT price, but ZERO Customer Service if you need to make a warranty claim.

Approximate cost: $400

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