Terrible customer service. Booked for a service of my Hyundai. Stated at the time of booking that I needed a new key. Was told someone would ring me back to confirm availability and quote a price. Rearranged my roster and kids daycare drop offs around service booking. No phone call received. Followed up prior to the booked service and they could see the note that I was supposed to receive a call but no one had followed up. Unable to speak to someone in service centre and told I would be called back that morning. No phone call received. Had to cancel service as no point bringing the car in if I would have to bring it back another time for a key. Rang Osborne Park Hyundai service centre and booked and confirmed in a single phone call.

The customer service people I spoke to sounded busy and very disinterested. Will not use John Hughes again.