Had to cancel spot at puppy preschool, giving plenty of notice (2 weeks) but told I would not get my $75 deposit back. They even refused to let me use it as in store credit as I had planned on getting my dog groomed there. I was never told the deposit was non refundable when booking, only I had to pay a deposit to book. The woman I spoke to about a refund was extremely rude and abrupt. They have lost business with me, I would prefer to travel further away and use a business who is more respectful and fair with customers.