I recently used Geeks2U for a follow up service to fix issues from my first service. I was advised it was under a one hour credit. I then discovered on my credit card statement that I had been charged. I contacted them to dispute these charges and they have agreed to refund part of the money as they made an error. The technician installed some software on my computer and I have been charged for that however I was not advised of this and did not agree to it. They refuse to refund these amounts. It concerns me that they can charge your credit card with amounts that you are completely unaware of and have not consented to. I have had a traumatic experience and would warn others from using Geeks2U.