My parents were signed up by a representative on the Victorian Government Seniors Programme - said to be a joint partnership with AGL and the Senior's card.

I read their first electricity bill and gas bill and there is no such thing.

Firstly, AGL's system did not take their Senior's card number. After their first bill which contained no discount, we called AGL. The representative had to input their card as a separate note. This input of the Senior's card number had no impact upon their bill - they are still on a usual product "AGL Set and Forget".

Secondly, AGL explained that the so called seniors discount of on electricity and on gas is dependant upon three conditions:
(i) Direct debit - only this form of payment offers ~30% and 17% for gas
(ii) Double up i.e. transfer of both gas and electricity to AGL - 9% discount
(iii) E-Bill, i.e. only non-paper billing is qualified

In reality, there is no actual "Seniors Card Programme" and the gas nor electricity bill will reflect this product. The only discounts are those that eventually "add up" to the promised 30% and 17% discounts i.e. e-billing, direct debit and double up. The bills received do not reflect any component of a senior's discount as an actual product.

So, the lesson is - do not fall blindly for the Victorian Seniors' Card as any endorsement of AGL.