I went to APG (Australian Power and Gas) after I felt the bills were really high with AGL. Unfortunately APG got acquired by AGL. Now I moved from VIC to SA and called them to connect my gas/ electricity by my time of moving. Apparently, the worker did not find the meter that was outside the unit at the beginning and at a very clear location, so, they simply did not connect it and did not notify us that they did not connect it. When we arrived we found electricity that we thought belong to AGL (Since, they did not notify us of any problems) and two weeks after, we suddenly got disconnected (we knew later that this connection was from the previous tenants). We are still disconnected for more than 24 hours now, and they keep on giving us time intervals that they do not keep. Our food in the freezer and fridge is now spoilt and all they do is saying that they are 'sorry'. They told us three time intervals until now that they did not keep and we had to stay in the dark all last night and maybe tonight as well. We have no electricity, We have cold water now because of them and are not able to charge our mobiles incase of emergencies in a WEEK DAY. Worst company ever and worst customer service I have ever seen. Totally worthless. Even one star is too much for them,

My parents were signed up by a representative on the Victorian Government Seniors Programme - said to be a joint partnership with AGL and the Senior's card.

I read their first electricity bill and gas bill and there is no such thing.

Firstly, AGL's system did not take their Senior's card number. After their first bill which contained no discount, we called AGL. The representative had to input their card as a separate note. This input of the Senior's card number had no impact upon their bill - they are still on a usual product "AGL Set and Forget".

Secondly, AGL explained that the so called seniors discount of on electricity and on gas is dependant upon three conditions:
(i) Direct debit - only this form of payment offers ~30% and 17% for gas
(ii) Double up i.e. transfer of both gas and electricity to AGL - 9% discount
(iii) E-Bill, i.e. only non-paper billing is qualified

In reality, there is no actual "Seniors Card Programme" and the gas nor electricity bill will reflect this product. The only discounts are those that eventually "add up" to the promised 30% and 17% discounts i.e. e-billing, direct debit and double up. The bills received do not reflect any component of a senior's discount as an actual product.

So, the lesson is - do not fall blindly for the Victorian Seniors' Card as any endorsement of AGL.

Originally with AGL for 20 years but changed to Aust Power & Gas with no problems. Then AGL bought out Aust Power & Gas and back to problems. With the first Gas & Electric Bills since taking over the problems were so horrendous I had to go to the Ombudsman for them to be fixed which took several weeks as AGL did not contact me as thy were supposed to do. If problems are still ongoing will change to another supplier for peace of mind.

I had a faulty meter and they told me that I had to get my own electrician to fix it! The electrician said it is against the law to touch any meter and to contact local provider. AGL have no idea and finally meter got upgraded but AGLs system didn't. Bit of a communication breakdown with AGL and provider. Way over priced and most other companies can bet them.
I used them for fly buy points but its not worth it!

After being with AGL for gas and electricity for 43 years I rang and asked for a better deal. Was told they could give me 1% extra on gas if I direct debited. I said I could get a better deal elsewhere and was told maybe I should take it. After changing to Aust. Power & Gas I received my final gas bill for 19 days which came to $28.03 then they charged me $68.18 for disconnecting me. I suppose the same will apply to my final electricity bill when it comes in. I am an age pensioner and they are just a money hungry grabbing company.

OK, so this review is only for the few months iv been using this company BUT energy companies can go bad really quickly.

Been a good experience so far with AGL - We got a good deal with 10% off any rate compared to other energy companies, flybuy points and $175 off first bill.

Bills have been a good price so far. As you would expect the phone customer service is like everywhere...can never really understand the person.

Good so far, lets hope they keep it up.

I would encourage everyone NOT to risk going with AGL. We moved into our place 12 years ago. Afew years ago we found out that us and our next door neighbours were paying each others bills (and had been since we moved there). We only found this by accident when they wanted to change the meter but couldnt because the meter numbers didnt match up. It didnt take us long to work it out (AGL were quite happy to leave it). Since then we and our neighbours have been trying to get this sorted out! Everytime we called them, they said "yes, it has been fixed now" only to go out to check the meter number and find nothing changed! This literally went on for 2 years. Our neighbours moved at the end of last year, and they were absolutely assured that everything had been changed over. On the day of their disconnection - WE were cut off! The "customer service" has been absolutely atrocious, and basically they couldnt care less. That part of it was finally sorted, but we are still trying to get the bills sorted out. Have been told different things by different reps, promised things then turned around and refused them. It beggars belief that a company could operate this way and still have customers. It is now in the hands of the Ombudsman. Deal with this company at your own risk!

They cost far to much . and when you talk to them on the phone they are so rude and loud so i am not happy with them. I am on a budget and they cost to much. they said to me they are the cheapest and the is all shit

I would have to rate AGL as being the worst business I have ever had dealings with ever! The customer service team on the phones are so rude and cannot handle any questions that are even the slightest bit tricky. The service by AGL is disgusting. You need to be home from 7am to 9pm to organise a disconnection (or connection) during business hours. I explained that I work full time and cannot achieve this, "well you can have a Saturday appointment in two months time" being the earliest slot available. I was tied to them for a number of years and I can guarantee that I would rather be tortured than have to endure their poor quality service ever again. If Icould give negative stars for this business, I would. What I have detailed is only one of the issues I had with AGL, I could go on for quite some time with many other problems.....

A few years ago I used to be with AGL who were charging me higher electricity fees than any other supplier. I found that they were not interested in offering any discounts beyond 5% and customer loyalty was not important. I am now with Lumo Energy who give me a 15% discount and are interested in customer retention. I would not recommend AGL to anyone.