Where to even begin.
I was accepting of the delay and lack of communication around getting the bed delivered. But when we pay $2000+ for a bed I expect it to arrive in good working order. Apparently my expectations are too high - the drawer jammed - I called Harvey Norman the day of delivery and they sent someone out to take a look promptly.
Fast forward 4 months the whole bed gets replaced the drawer is fixed but the bedhead is now wonky - it’s not square and it’s the first think my eye was drawn to.
So now we are trying to get the bedhead replaced and requested some sort of compensation for the time we have spent waiting and following up to get the bed we paid for.
The proprietor Ravi basically said he doesn’t want to deal with this any more - wrap the whole bed up and we will
Give you a refund.
That doesn’t help me a 5 month pregnant person who will be with no bed in the meantime.
I don’t think it is too much to ask or expect a little empathy - this was our big treat a new bed and it has become a disaster.

Approximate cost: $2200