Totally unprofessional.

Booked my son in weeks ago for lessons during the holidays. The lessons were supposed to be his birthday present. They failed to show this morning and when I called, she said that although she'd taken the booking, she had forgotten to book the driver. My son has no lessons these holidays and no birthday present.

I am reminded of a Seinfeld episode:
Jerry: I don't understand. Do you have my reservation?

Rental Car Agent: We have your reservation, we just ran out of cars.

Jerry: But the reservation keeps the car here. That's why you have the reservation.

Rental Car Agent: I think I know why we have reservations.

Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them.

Too late now to get any lessons with anyone these holidays.

Too bad I can't give zero stars