We booked Zoom to help us move from Sydney to Victoria at the end of last year. We paid the deposit and visited their office to pick up the free boxes they provide about a month before our moving date. Our move was scheduled for the morning of Wednesday 20th of December. On the Monday before the move Zoom rang us and told us that they would let us know on the Tuesday what time the removalists would be there on the Wednesday. Later that Monday Zoom rang us and told us that they would no longer be able to do our move. Apparently we were booked in a move with a number of other customers and one of the had cancelled and it was no longer worth there while continuing with the move. This meant that they simply cancelled the move for ourselves and at least 3 other groups of customers who were booked on this move at the last minute. The lady we spoke to from Zoom argued that it was not there responsibility to do the move even though we had paid the deposit. I spoke with her for quite a while on the phone arguing our case as I thought it was there responsibility to do the move as we had paid the deposit and it was cancelled with such short notice it would be impossible to find another removalist (it was also right before Christmas). I was told by this lady that she would contact us on the Tuesday and she would help find someone to do the the move. We never heard form her agin. They did return the deposit that we paid, however I would avoid using Zoom at all costs. If they are willing to treat their customers like this I definitely which such an important job. They might be cheap but definitely unreliable. have uploaded our proof of purchase and correspondence with Zoom to this review site as evidence.

Approximate cost: $2000