It was my first time but also the last time here. Been recommended by a friend. Made the appointment with Jacob after more than 1 week waiting for him to come back from holiday, when we got there, Jacob refused to cut for us because he was too busy and we "can not choose hairdresser using Groupon voucher". Jacob asked other staff to cut our hair, not saying the other staff is bad, but first of all, there is NO WHERE on the voucher saying you can not choose hairdresser, and secondly we specifically asked to have the appointment with Jacob, what is the point for making the booking if Jacob - the owner just refuses to cut your hair because he is too busy to serve his regular customers. Don't think that his regular guests even made the booking. So disappointed with the way Jacob treated the new customers. Don't know how good you are, but that is not really good way to serve your new customers!!!