I ordered a trampoline of a very good brand that was heavily marked down. I forgot to check reviews for this website prior to ordering (which I always do but somehow forgot this-if I had read them beforehand I would not have ordered from them but so glad I did in the end). It was only after my order was completed that I checked reviews and freaked out. From what I read the main issues were delay in receiving products and lack of customer support (unless you emailed about your product).

I emailed the main email ([email protected]) straight away about my concerns with shipping. Someone named ’Miggy’ emailed me back quite quickly and was reassuring though did say they have some staffing issues so many shipments are being delayed. After stating that if they were honest about current delivery times (yea definitely not the 2-5 days as advertised) they would have better reviews, I just politely awaited my trampoline.

It arrived yesterday and only a week later than expected (living on the west coast I usually expect at least a week for shipments from the east but usually two weeks if a big product). My trampoline arrived three weeks after I ordered.

I think I would order from them again if the deal was good enough and if I had time to wait for it to arrive. The customer support I received was great though delivery slightly slower than expected.