I purchased the Black Alouette Faux Leather Dining Chairs. We ordered 8 and have only had 4 delivered. Still waiting to hear when the other 4 will turn up, if at all. I went online to discuss this with their 'chat' function and it took them 18 minutes to determine they needed to transfer me to their delivery colleagues. I then sat waiting for one of those colleagues to respond. I really don't understand how you deliver only 4 chairs when 8 have been ordered.

The description of the chairs describes them as "Upholstery Material: Faux Leather". They are in no way faux leather, they are entirely plastic. As my husband said, they are the sort of chairs you sit on at the football. They have a faux leather padded seat, that is all. There is absolutely no mention of there being any plastic in the description. I looked at returning the items, however we would be slogged with almost double the shipping cost that we paid for the chairs to be delivered. We would have ended up about $400 out of pocket because of delivery charges. Not to mention that there is no refund, but store credit. The store credit will be of no value because I won't be buying from T&W again in my life.

I am not even sure their returns policy meets the statutory requirements, so I am going to look into this. Certainly the description is not accurate.

I previously ordered and paid for a rug, only to be later advised that it was not in stock. They held on to my money for a bit and eventually refunded. I should have known then.

All in all, a great disappointment and I would urge anyone to think twice before buying from this company, as I am not sure that they are legitimate.

Approximate cost: $1156