My name is B. El Wazni

I called telstra today 06/03/24 at about 0850 am because a credit was not processed. Due date for the credit was 22/02/24.
The telstra guy (with accent) asked for my bank details which prompted me to question why I should give him the details over the phone when telstra already got them and every month they deduct their bills
automatically from my account. He replied because they are on difference system. I said what??? What system ?Isn't all telstra ??? Look to my last bill..can you see it...he said yes...then I said look that I have a refund two weeks ago and it went to my account without the need to call and give my
bank details.
The telstra guy started to tell some nonsense reasons and after that he mentioned some thing that
made me believe he is authentic telstra guy but may be he lacks of info and exp.
I decided to give him my bank details but I had to go to drive my daughter to
school so he agreed to make a call back@10:00am and he gave me a case
number#78995416

@10:00am he did not call.
So, at about 10:40am I called and telstra guy with an aussie accent was responding to my call.
I directly gave him the case number then he said it is too long number. I repeated the number to him when he said again it is too long and don't be rude with me, I will hang up otherwise.
I said to him this is the number given to me by the other guy. He said did he call you back when I said to him that you can see my case now why you said the number is too long then he replied, you are rude and he hanged up the call.
Immediately, after his call, the other guy called and asked for my bank details so I gave him the information and finished the call.

It seems telstra guy who hanged up with me was setting close to the other telstra guy and they know and deliberately plan for this hanged up.

Anyway, I am having a trouble dealing was telstra for the last two months and want to go for another provider.

So let me know in the comment if any one with good experience with internet providers.

Thank you

Approximate cost: $1

I found this business on Word of Mouth