76 reviews about Telstra

verified email - 06 Mar 2024

Bad customer service

My name is B. El Wazni

I called telstra today 06/03/24 at about 0850 am because a credit was not processed. Due date for the credit was 22/02/24.
The telstra guy (with accent) asked for my bank details which prompted me to question why I should give him the details over the phone when telstra already got them and every month they deduct their bills
automatically from my account. He replied because they are on difference system. I said what??? What system ?Isn't all telstra ??? Look to my last bill..can you see it...he said yes...then I said look that I have a refund two weeks ago and it went to my account without the need to call and give my
bank details.
The telstra guy started to tell some nonsense reasons and after that he mentioned some thing that
made me believe he is authentic telstra guy but may be he lacks of info and exp.
I decided to give him my bank details but I had to go to drive my daughter to
school so he agreed to make a call back@10:00am and he gave me a case
number#78995416

@10:00am he did not call.
So, at about 10:40am I called and telstra guy with an aussie accent was responding to my call.
I directly gave him the case number then he said it is too long number. I repeated the number to him when he said again it is too long and don't be rude with me, I will hang up otherwise.
I said to him this is the number given to me by the other guy. He said did he call you back when I said to him that you can see my case now why you said the number is too long then he replied, you are rude and he hanged up the call.
Immediately, after his call, the other guy called and asked for my bank details so I gave him the information and finished the call.

It seems telstra guy who hanged up with me was setting close to the other telstra guy and they know and deliberately plan for this hanged up.

Anyway, I am having a trouble dealing was telstra for the last two months and want to go for another provider.

So let me know in the comment if any one with good experience with internet providers.

Thank you

Approximate cost: $1

I found this business on Word of Mouth

verified email - 03 Jan 2024

Is there a negative star?

Hopeless. My account is hacked. The hackers change my DOB and order a mobile plan. I find it not Telstra. Now they are billing me for the plan?

verified email - 23 Apr 2023

Horrific experience still ongoing even after leaving Telstra three years ago and taking them through the ombudsman court (which I won) I still get constant emails from them on a no reply system telling me to update my details for my contract which they still believe is ongoing... The latest one was telling me that authorisation on my husbands account for me to speak for him needs to be renewed although they send the emails to my email and then call me my husband's name so not only incompetent but are hoarding customer details and never deleting them from their system... I have contacted them about this issue before I have told them to remove my email from any emailing list they will not listen... I would recommend people use another telco and I would prefer to use smoke signals and carrier pigeons rather than this terrible company

verified email - 08 Aug 2022

I would never recommend Telstra
Tried cancelling my account and you don’t get to talk to anyone
Had to message them back and forth or by phone pressing buttons to answer questions which had nothing to do with the reason I was ringing
Nicer if you can talk to someone
They couldn’t even tell me what my bill be as it is done automatically each month
No way to run a business
Had been with them for years but now will be going to Vodaphone as the people there are willing to help and they are real people

verified email - 07 Jun 2022

The store staff at usually really good, but the offshore call centre is rubbish. I disconnected message bank twice in the last 2 years and they keep reinstalling it ... and charging $55 a month. They can't even give you an itemised account! Go with another provider

Approximate cost: $300

verified email - 21 May 2022

I have been a customer for about 15 years, pay all my bills on time and still we are treated like trash. They care more about money and new customers they forget how to treat the people that have been with them for almost 2 decades! I pay $280 a month for a phone and internet, have constant issues with my home internet dropping in and out, i tell them its my modem as its a decade old and they tell me I have to pay $9 more a month 2 years for a new modem! They are money hungry.. I work full time and am a carer.. but they have a deal on for new customer who stay with them for 2 years get a free telstra 3 modem, the newest latest.. 15 years I have put up with them, im constantly on the 24/7 chat complaining or trying to fix their mistakes, they try to rip me off, luckily i check my account everyday or they would rip me off. I tell them im changing providers because the support is horrible and they dont care about their longest standing customers and they just go around in circles trying to read me fine print and why I have to pay $9 extra month on top of my $280 a month bill just for a fresh new modem. Do not bother with this company they are probably the worst, money hungry, uncaring, undertrained people ive ever spoken to.

Approximate cost: $95

verified email - 31 Mar 2022

I have been a Telstra customer for over 10 years, and I have, and still use various services from mobile, pre-paid and internet. Overall products are good and have never really had an issue until I decided to take advantage of the recent Telstra Day Promotional Bonuses.

This is how it’s played out over the last month.

- I waited till Telstra Day to take advantage of the promotional bonuses offered by Samsung
- I received immediate confirmation of my order and over the following days I received various emails explaining when I should receive my new device, and the steps to follow to claim my Promotional Bonuses
- 1 week later I received my device and uploaded the proof of purchase supplied with the device to the Samsung promo redemption page
- 6 days later I receive a response from Samsung saying, "The document you provided is not a valid Proof of Purchase".
- I contact Telstra who proceed to email me another proof of purchase document.
- I upload the new document again
- I receive the same response from Samsung

This cycle happened another 5 times meaning a total of 6 declined claims from Samsung due to the proof of purchase document supplied by Telstra not being valid.
The final correspondence from Telstra Customer Support being:
"Call the Samsung Promotional Team and find out why they are not accepting the proof of purchase"

Sooo... For the past 4 days I have been reaching out to Samsung Customer Service and Promotional Team via emails, messaging, and phone to try and prove that I am entitled to the Bonuses.

It seemed that Telstra customer service attempted to help multiple times at first but then handed it over to me to complete. Telstra is not willing to contact Samsung to confirm the requirements and rectify the issue. Apparently if I really want the promotional bonuses, I am required to chase it up with Samsung myself.
Telstra has me locked in for another 24 months so there is no real incentive to try anymore. Now I am on a deadline with Samsung because if I do not submit my new claim in the next 10 days, I will forfeit my validity for the bonuses.

Is this common? The whole experience has been frustrating, stressful, disappointing, and now a waste of my time. If I had known it was going to be this difficult, I would have never signed up for the new device.

Approximate cost: $150

29 Sep 2018

I am paying $100 / month for my internet and home phone. But the internet often down and takes 1 week sometime to get it fixed by them. So annoying when you need internet for business purpose.

Approximate cost: $100

verified email - 12 Feb 2018

It took months to connect our internet and it has been cutting out ever so often even though we have nbn. When complaint was taken to head office and last point no one called back. Our bills are $20 more than quoted on phone, we would not sign up with Telstra again.

verified email - 13 Jan 2017

I would never recommend Telstra to anyone. You lie and rip people of. You tell people one thing to get them to sign up with you then you take money from them. Was never given a contact and yet you say One has been signed. Well you must have done that. Your liars and cheats. DO NOT DEAL WITH TELSTRA> BEWARE!!!!!

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