I dealt with Gordon Conveyancing (GC) from "the other side of the fence". I was the purchaser of a property and GC were acting for the vendor.

Throughout the sale process, GC's staff had poor communication and provided misleading information regarding documents that would be supplied and when they would be produced. As time passed and GC were pressed about outstanding documents, they were not proactive in settling issues and sometimes did not even respond to emails.

At settlement, GC's representative was extremely rude and unprofessional. When he first arrived, he did not even greet me or my conveyancer. He just had this air of indifference and acted as if he was above everyone. He stood at the counter and didn't even move for my conveyancer to stand next to him. I had to nudge him to get his attention to move and he tried to tell me that I could have just asked. It's pretty hard to get his attention when he refused to look at anyone!

All dealings with GC have lead me to believe that they treat their business with too casual an attitude and do not treat matters with the required level of seriousness.