I bought a set of chairs from LUXO in 2021 with 3 year warranty plan.
The chairs were not used until my house was built and have had approximately 3 months of use.
The welds on two of the chairs have completely failed, and are not safe for use.

i contacted them to arrange a replacement or refund and was advised they would initially offer me a $25 credit to keep the broken chairs, and updated to a $15 credit for the chairs.

They originally said they have the item in stock they will only give me a pro rata rate of how many years of warranty is left , which is three months.
I paid $227 including shipping each for 4 sets of the chairs.

and apparently they are now only worth $15.
They arranged a courier to collect them, after advising me that they were arranging a replacement, and as soon as they were picked up, advised they would only offer a $15 refund.
Absolute SCAM.

Approximate cost: $227