If I was able to give 0 stars I would. This is 100% my experience and I have all the photos and paperwork to prove it.

We enlisted All Hills Fencing a few years ago to install a sliding gate for us. Despite a conversation between myself and Jeff Norris (CEO), confirming the work to be completed, the job was not done according to our wishes. Tradespeople were not punctual, the project manager was non contactable. Our gate was supposed to be powder-coated, surrounding concrete would be replaced with a new strip that was level and a suitable lock would be provided. What we ended up with was not even close. They expected us to pay extra to fix the defects. Our complaint fell on deaf ears. We were given a $200 discount to go away.

As time went on, everything started falling apart. The concrete completely disintegrated, the lock seized up, paint continued to peel off, the gate constantly came off the track and filled up with water when it rained. After two years of putting up with it we’d had enough. I contacted the office and made a formal complaint. No response. Had to threaten legal action.

Magically Jeff Norris called me up. After a lengthy phone call, Jeff was supposed to call me to organise a suitable time. Instead he blew off me for me 3 months sending an occasional email blaming the weather.

In the meantime, a member of my family went in to to hospital with a serious health issue. AHF made no attempts to contact me during this time. When the family member was finally able to come home, I contacted AHF again and was told that ill health in my family wasn’t a good enough reason not to get back to them (they were supposed to be calling me).

Jeff Norris refused to return our calls, emails or stick to his promises. The one time he did call us, we were verbally abused for exercising our rights as consumers to get what we paid for. AHF was given multiple opportunities. They thought paying us $400 would make us go away.

We ended up going to the Tribunal. They made orders against All Hills Fencing to powder coat the gate, fix the drainage issues, fit a new handle and install a suitable lock. We asked if the sliding track could also be replaced at our cost since the old one was full of rust. They tried to rip us over $200 for a piece of track that cost $90

Work stalled. No response from Jeff. Sent a text message. Then he called and I copped the biggest foul mouthed barrage of abuse I have ever heard from anybody in my life. If there was a Guinness World Record for how many times you could use the “F” word in one minute, this guy would have won it. I was told in no uncertain terms what I could do with my gate and where I could put it.

Powder coating is pathetic. Had to fit the handle myself.The lock is a D-Latch which has been installed so close to the gate that you can’t fit a padlock through it to lock it. The job remains unfinished and never will be finished.

Jeff Norris is the rudest, most disrespectful, arrogant individual I have ever had to deal with on a building project. He clearly does not understand the concept of customer service and is more interested in justifying himself than rectifying problems. He clearly has some anger management issues which need to be addressed. Most of the reviews online for this business are from family members or employees. Speaks volumes. Reviews online indicate that other customers of AHF have had the same experience as me also and been abused too.

No-one should ever have to put up with foul mouthed abuse or having your life threatened simply for exercising your rights as a consumer. I have attached several pictures of the workmanship or lack thereof on this job. Do yourself and don't choose this company to install your fence or gate.

Approximate cost: $2400