This company should not still be in business, let alone making false guarantees they will not honour.
An hour before the scheduled clean, I received a text from the Cleaner advising that she couldn't make it and asked to attend the next day. I advised her this was not possible, as I needed to hand the keys back the next day.
I contacted [removed name] at Austral after receiving no response to my emails and was beyond unprofessional and rude. After advising I want to complain, I was advised several times that I can complain, but it won't get me anywhere. He then proceeded to ask what I am doing to fix the problem to which I responded it wasn't my problem to fix. He spoke to me as though I was stupid and I ended up terminating the call, as I was in tears.
Do not use this company, as all the negative reviews are more than accurate.

Approximate cost: $280