Appalling customer service and management. I am still waiting on a refund since December last year (at this stage over 3 months) after ADDITIONAL MONEY was taken from my account UNAUTHORISED . I have asked to speak to a manager however this seems to be too much to ask and I am still awaiting a call. My emails and voicemails have gone unanswered. What was such a simple mistake has now become a much bigger issue due to this company’s incompetent customer service. Do not waste your time (or money!) with this company.