pool header - we were very specific about what we wanted & after discussiing with staff were sold a particular pool header which once put on pool did not give the look we had discussed. After emails & phonecalls to rectify this matter - the attitude is we aren't responsible for what our staff tell you, it's not our fault it is the pavers for not showing you what he was going to do with the pavers. If we had of been advised by the staff at the company of what you can & can't do with these pavers around a pool we would not have bought them.I am struggling to understand the attitude - basically once it leaves the store they do not take any responsibility. we have been offered a discount if we purcahse more pavers but not to rectify the problem nor discount on replacemnt pavers. very dissappointed with attitude apparently it is our fault for trusting the staff to know what they were talking about. will never spend another cent with this company

Approximate cost: $700 + labour costs