I have had a similar experience and in the process of trying to resolve it with them - our issue is with Stone Deck. What product did you have installed?

That's very disappointing to hear. The product chosen is suitable and correct but did not satisfy your end desire appearance.
When the capping was sat on the pool did your contractor or yourself not notice the appearance before sticking the capping down. They have to cut it and sit it in place first, giving you the chance to see appearance before final adhesion.
They guys at Fremantle Stone would certainly understand and assist you in achieving the appearance you want if you approach them calmly and with understanding. It is not their fault after all, just the final design picture is not what you wanted. They would have sold you what ever you want if they knew your final design idea clearer. They are their to sell stone after all not matter which one you choose. You should approach them again. I have dealt with them for 10 years in my pool contracting business and would not shop anywhere else. I can assure you, you will recieve NO help elsewhere in this game, which is much worse than help gone wrong. Fremantle Stone are the best people I deal with PROVIDING customers are fair and reasonable to them (not saying you where not). Try again.
Tim THE PERTH POOL FANATIC..

Tim - I was very fair & reasonable in my dealings with them & even the pool company we went through were very disappointed with their responses & attitude towards us. As I mentioned we spent time with the staff discussing what we wanted to achieve & were VERY specific & as we are not the paving experts we put our trust in them to provide us with what we asked for & know what you can & can't do with pool types & the headers.. My issue is with the corners which were done last & I was not around to see the laying until the end.......very unfortunate. My paver was just as shocked when I told him that we had discussed in detail with the sales staff what we wanted & he said we should NEVER have been sold those pavers as you can't achieve the look with those pavers. We being naive assumed that there was only one way to lay the pavers & didn't even think we need to tell the paver how to do his job. I had several phonecalls & emails to Fremantle Stone & am still absolutely appalled at their attitude to the customer. I am a a business owner also & would never speak to my customers in the manner that I was spoken to. Of course they are going to be fantastic to you - otherwise you would go elsewhere....they have a vestied interest in keeping you happy.
I don't like the way you mention that I may not have been rational in my approach to rectifying this problem......
Fremantle Stone basically said they deal with so many pools they don't know what goes on what pool.....isn't that their job to know what they are selling to their customers. If I had known that was thier attitude I woulld never have gone there - what a lame excuse. You are obviously one of the lucky ones & as a pool contractor you know what you are doing...& I am sure there are others out there who are not happy with the company but can't be bothered wasting their time on it.
Fremantle stone need to realise that the majority of their customers have absolutley no knowledge of paving/pool headers etc & be a little understanding & maybe they need to look at employing paving experts in their showroom who may be able to give the customer more informative information so things like this don't happen in the future.

They make money whichever product you choose so I think it is a case of misunderstanding, not anything else. Fremantle Stone boys are all ex contractors who do know what is what, but must have missed your point. It does happen and is a shame. You should reason with them if you are still unhappy with the result. Your contractor could do with some training in understanding his clients needs, rather than have this happen again to him also.

Hey there
Freostone have a now HUGE centre at Kingsway which is near you. We have been telling them for years to open North and Mandurah and they are finally set up. BIGGEST display in Oz at Kway apparently. Tim THE POOL FANATIC