We were happy with Burbank for a number of reasons whilst building, communication was maintained throughout and we were updated regularly by the site supervisor. Burbank were willing to make changes to layout of rooms etc whilst deciding on a floor plan, and we were happy overall with our experience of building. The day we moved in we found the deadlock bolt wasn't working but this was fixed literally the same day after a phone call to the site supervisor.
However at our PCI the stair rail hadn't yet been installed, we were told it had been stolen, so were advised it would be in place when we got our keys. This is true but there was also a huge gouge in the wall where it had been misplaced as well and poorly plastered and painted over. We did bring this up because it is so obvious, along with some other small defects etc that were identified at our 3 month follow up. Most other defects that we identified were rectified within a few months. This gouge in the wall still remains, we got our keys in October 2017, it is now August 2018 and despite several phone calls and emails every few weeks to Burbank to chase up when this will be fixed we still have no answer other than, "we are trying to contact the builders." This has really put Burbank down in our estimation and we were happy with the whole process up until this issue. I doubt very much we will be using them when we build again as it has been like pulling teeth and still no result, just a gouge in my hallway instead..

Customer Facebook review re-posted by business:
Loved my tan and Laura made me feel super comfortable, will be back soon!

Approximate cost: $20