The reception staff are incompetent. Fluffed about and couldn’t give a straight answer or explanation and left the child I was taking to the doctor with no appointment due to not being able to say there was a $20 missed appt fee from previous. They said ‘you can’t see the doctor to missing a precious appt’ and didn’t matter if explained the missed appt which I had telephoned 1 hour before time to say I was stuck at the airport.
No problem with the doctors but the reception staff need far greater communication skills