Our dealing with the Illusion team has been a pleasant experience. From James, the office manager, Margaret on the phone, Matt who came to measure and Brad who installed our double doors front security doors and security sliding door on the decking, everyone was friendly and professional. From our first visit to the showroom to installation, everything was done in 2 weeks. After the weekend we rang about a squeak in the door and they promptly sent someone to fix the problem. Excellent service. Another company we visited on the same day quoted us 12 weeks wait and a much higher price for similar screens. We are very happy with the results and can highly recommend the Illusion team.