Saw their ad on tv so thought I would give them a call. We had a water leak and called them Saturday morning came out and quoted us $1600 and requested $800 deposit which we paid. Came back Monday for about 20 minutes said they would be back Tuesday between 2 and 4, so I left work at 1 they showed up after 5. Told us to turn water off in the grannyflat. Was told they would be back Wednesday after 11, so I left work early again, 2 o’clock and no one showed up so I called said he had me booked in for 3 o’clock, but didn’t bother to tell me. With the water leak I managed to slip over and hurt my foot, so I was pretty upset. I rang to complain and they said they will get someone out asap to fix my leak, which didn’t happen. So Thursday I put it out on hipages and was contacted 20 minutes later by 3 plumbers. A plumber came out within 30 minutes quoted $950 and fixed the problem within 2 hours, I rang and requested my $800 refund back and they said they will give it to us if we didn’t give them a bad review! Got my money finally and here is the review!