I bought a 2-in-1 crate and cover. The crate had been assembled incorrectly so the doors of the cover weren't on the right sides of the crate. I clearly described and photographed this in an email to them and Sarah sent me a replacement cover. Prior to sending it she checked that it fit on a crate in the warehouse. I don't think she understood my complaint at all because the replacement cover, predicatably, was also at the wrong orientation. I had to disassemble it to fix the issue, which damaged some of the clasps holding the crate together. I've emailed asking for compensation and replacement clasps and I'll see what comes of that.
The product itself is great but I'm highly disappointed that I got an incorrectly assembled unit.