This is the worst company I have ever dealt with and after 7 months I am still waiting on my full refund.
They sent the wrong item to begin with, then I had to wait weeks for this issue to be rectified. Once the new item was sent and the mistake collected, I was beyond disappointed with the quality of the couch and the dimensions do not match the website. It may suit a waiting room, however it is too small in depth to sit on as an actual couch.
After being advised I could return the couch for a refund, however as per their policy I would have to pay for shipping, plus lose the refund on my initial shipping cost, $50 deduction if not in the correct packaging cardboard and a 10% fee for the company to re-sell.... at full price. So they make money, which personally feels like a scam. This equates to losing 50% of the initial price.
After being told my couch would be collected from the courier company, no one ever turned up on the day stated, please note I waited at home for 12 separate days for no one to come. Then they would arrive four days later, with one person. Who informed me they can't carry the item and what other informed if the size and items. This went on for weeks until I contacted everyone again.
Please also be aware that I have both called and emailed the manager and I have received zero contact for 7 months now.
I am now forced to go to the Ombudsman to have this matter resolved.

Please do not purchase anything from this company!!

Approximate cost: $1300