I went in with a number of photographs and told them what I was looking for and told them that I needed a style that didn't need blow dry but a quick straightening I could do.. As I needed quick and easy.. I showed the pics was told yes it would work with my hair. I then suggested a couple of colors, I was told no they can't do them, so they suggested colors thinking that they would know, in the end I paid a fortune for a hair cut that is nothing like what I asked for and a color that is dull and not striking at all look very similar to my original color which I think they just didn't want to do the different color and cut as it was all to hard for them, They just wanted to do a style they knew and when I asked for more off they said I though you would just blow dry or straighten it all.. plus my "highlights" are barely visible , next time I will save my money and book into a proper salon and save my obscenely overpriced cut and color for someone else.. I now have a couple of weeks of headbands and hats till it grows out