I would like to congratulate the staff at Delrico Taren Point for their excellent after sales service. We took one of the new reels back due to the level wind mechanism not working ( through no fault of the reel ). They fixed the problem and called back within 2 days at no cost to us even though it was our fault the reel failed.This is our 2nd reel over the last 5 yrs and we find them great value.