This is the worst company to deal with. Not only are they completely unprofessional-they are also deceitful and refuse to give refunds for products not even received! We paid $1690 for “Package Four” which was to include 15 photos from the first sitting and 15 photos from the second sitting, an album, digital copies of all photos from first and second sitting, a metal print or 9 piece wall art to be confirmed which one after second sitting.

For starters-We were told they came often to our area and we could easily walk in for our second sitting-they never returned to our area! I contacted a dozen times but was told they didn’t know when they would be back and to keep checking their website. I did that for over a year. We finally paid the whole thing off and then received a very unprofessional Text message with a link of our first sitting photos that “will expire in 14 days”.

I emailed them, quite unhappy with the photos as they were poor quality, highly edited, over exposed and basically seemed like I could take better photos on my phone. After seeing them I decided I didn’t even want to do a second sitting-not that it seemed likely as they still hadn’t returned to our area, so asked for a partial refund of the products we hadn’t received (the 15 prints, digital copy, album, and metal print for the second sitting) only to be told we were only eligible for a $15 refund or to finish off our package by picking photos from the first sitting to use for our wall art. Their customer service member Louise was appalling, lacked common customer service skills, as well as decency, empathy, and respect.

I would never recommend this company to anyone. Go to a local photographer and support them-you will get 100 times more value and quality from one sitting than if you went to this company ten times (and probably not as expensive either)

I have reported them to Fair Trade.

Approximate cost: $1690