The technician that originally came was extremely polite and knew is job. One look at the sewer he told me I should order the jetter. I asked home to run the snake and he did. Turned out he was right. So our. Comes the jetter and $2000 or so later a clear lateral.
This company is out for the customer not the company. Being honest will get my return business.
My apologies if I didn't remember the 2 technician names.