Same thing happened to me audrey-a, a couple of days ago. However, I have purchased a $239 shirt online, and I have received it in a very poor condition (dirty all creased, and not creased from the normal folding, but overall creased, looking exactly how clothes look like after washing without ironing, only that my silk shirt was dirty as well around collar and hand cuffs). They do not state a clear policy online not mentioning anything about not offering refunds. Nevertheless, the non-refund policy would breach the Consumer Guarantee of Acceptable Qualities Law. They have misled the communication over the email by asking me to come over to the physical shop as they have received stock and I may find something that I like, and since I didn't, they hit me with the non -refund policy. Not on only that the sales person was hopeless and she kept repeating that I can't obtain refund instead of trying to appease the conflict, but mentioned that [redacted personal identifier] is in Israel overseas [redacted name] and there is no one with authority to make a call. I have made the purchase via PayPal and now opened a case, demanding a refund based on unacceptable quality of goods. I will also lodge a complaint with Victorian Consumer Affairs. I am really taken aback by this experience particularly since this business claims to be Melbourne's iconic fashion label?? I'm a regular online shopper and have not dealt with this unprofessionalism in the last 10 years to say the least.

Approximate cost: $239