A very disappointing service. I chose Soul plumbing as true local said they were “blocked drain specialists”. [name redacted] attended with his apprentice and used his “very powerful machine” to cut through big woody tree roots in my drain and unblock it. After it was cleared he showed me on the camera and the drain was full of big wood chips. He gave me a verbal quote to dig them up and fix it as he said the roots would grow back. He asked me to txt him my email address so he could send through the receipt and quote, which I did before he left the property but I had to chase him for a week to get this sent through. I was charged $395 but 10 days later the drain was blocked again. When I contacted [name redacted] about fixing it he did not reply to the email, when I called he said that the roots had grown back. Personally I think that the large amount of wood chips that was not removed is the issue. [name redacted] explained that when you cut your lawn it grows back and that the roots are the same. But if I cut down a tree I don’t see the stump sprouting a new tree in 10 days. I have seen on the internet that after the auger has cut through a blocked drain that it will need unblocked again when they grow back about a year later. I doubt that any roots will completely grow back and block a drain again in a matter of days. I now have another plumber coming to dig and fix but have had several weeks with blocked drains unable to use the bathroom, laundry or kitchen sinks. The new plumber’s quote is more than $1000 less. I do not think true local should refer to him as “blocked drain specialist”- what a joke! He also was complaining openly about his apprentice in front of me, which I thought was unprofessional and mean-spirited. If he does not have the patience and personality to teach him then he should work alone or pay someone more who is properly trained to work with him.