Very disappointed in their customer service. On two occasions now I have scheduled in, shown up and told either they couldn’t accomodate me or they couldn’t provide everything I had signed up for due to timing.
When they cancelled the appointment they were apologetic and offered another time slot. During the middle of the day in two days time. After I already took the day off work I can’t just take more time off. I get things happen, but don’t say you left messages to reschedule when I don’t have them. I sat and went through my entire text history, nothing. No missed calls for the previous 3 weeks. I did receive an email though. An automotive one asking me to make sure to book in soon.
I have gone to this salon since it opened. I have had good stylist and some that weren’t so good. But I stayed loyal, I tipped good service. I’m so disappointed treatment of a long term client I won’t be back