Although reasonably priced, the practice was better managed with Dr Wayne Abbott. Who was always fair with pricing and advice. With the new practice management its evident that the staff are encouraged to charge where ever possible. For instance my dogs are both 13 and 14 with ongoing treatment for arthritis - the anti inflammatory they are usually prescribed had run out- I was told I could not purchase it over the counter - I would need to get a consultation $54 plus the cost of the medication. Just money grabbing where ever possible.