Aren’t prompt with email replies. First issue.

Second? They then make up things to justify scamming you with zero evidence to the fact beyond an email (zero photos or documentation provided to justify a quote decreasing by almost $300)

- was first told my order was not my own and housed under a different name which meant no information was provided and that it still hadn’t arrived at their store. Sent in screenshots, dated, by Aus Post tracking to say it arrived and also to prove I was the recipient of said order (I mean how would I know all the info and write an email with the account email info supplied?? Come on)
- after providing proof, irrefutable, they then decided that I had inputted the wrong phone (I didn’t, again, showed proof) therefore it counted against the cost quoted, as well as a screen that they claim was “lifting” despite it being in immaculate condition and refused to provide proof of said claim.

I can’t even trust the phone they return to me will be in the same pristine condition than when sent to them (it’s been many weeks now) so they force you to either have a phone returned (if they even do it) in poor condition which means you’d struggle to get a fair price elsewhere, or to take their incredibly decreased pricing and let them reap the financial rewards of fleecing their customer.

Also the phone hotline? Harder to crack than a Centrelink line.

All evidence collated will be sent to all relevant authorities.