Dennis attended our property yesterday to replace two taps (mixer and garden). He explained the initial quote in great detail and we were given an excellent deal on a fitting that, at first, was beyond our limited budget. The work was done efficiently and with great professionalism. He even, very kindly, removed a filter unit and tidied up our dishwasher hose at no extra cost. On top of all that, he was extremely polite and tidy. When we eventually get around to redoing our kitchen and bathroom, we will have no hesitation in getting Fawcett in to quote the job! :-)