After 10!! years my de longhi Prima Donna machine finally gave up. From my first contact with Bravo Repair centre in St Peters I knew I was talking to the right people. After a complete refurbishment my coffee machine was returned to me late on Friday afternoon. After unpacking I discovered it had obviously had a bang to the plastic water tank while in the courier's truck. I rang at 5.45 to tell Bravo, who immediately arranged for a replacement to be delivered on SUNDAY afternoon. That is customer service! Coffee machine is now as new and ready for another 8,000 cups of coffee. Thank you Bravo. Brilliant!