My son injured his back in 2007 and has been unable to work since.
In 2009 we bought a Contour Classic Regular Pocket spring Medium firm King Single bed with the dial base.

Prior to the purchase his sleep was very very bad.

After the purchase of the bed his sleeping improved for a while.
However, for the last 12 months or so his sleep has again deteriorated to approx. 2 hours per night.

I decided it was time to return to Beds for Backs to get an update on the way the bed should be adjusted and see if we needed to do other things to help Travis return to sleep comfort.

I had intended to call the Dandenong store to enquire what was the best plan of action, but

I inadvertently called the other side of Melbourne and spoke to Peter.
He checked the roster for the Dandenong store & told me to ask for Rick when we went in store on the w/e. He further told me that Rick was the perfect person to advise us on how to adjust the bed.

This letter is to advise you that rick WAS the perfect person to ask. He spent time with us in store, listened carefully, asked all the relevant questions and understood the problem.
He then said the best thing to do to resolve the problem was for him to come out and adjust the bed. He came out to our home after the store closed and spent an hour or so re adjusting Travis bed and was a wonderful, wonderful wealth of information, providing us with a better understanding of how the bed worked.
What wonderful customer service!

He took all the fear out of the adjustment process.

He explained everything in simple terms,.

We understood all that he said and why he said it.

He is an easy person to speak with.

He has a relaxed yet knowledgeable air about him.

He is a wonderful advocate for your business.

If you could hire a clone of him for each of your stores, Beds for Backs would have an even higher ranking in the health industry.

Rick should be congratulated by you for the great service he provided to us both.

We certainly have told him how much we appreciated his excellent service.