Dr Froomes is a knowledgeable gastroenterologist but his staff let the team down. The staff are meant to order the tablets for your treatment. After a week I got through to someone who said the tablets were on the way from Sydney. I waited a fortnight and rang again, I was told the tablets have not been ordered yet, ring back in a fortnight. I did, and the receptionist told me she couldn't look now she was out the back, and to ring back next week. Starting to feel incredulous I waited a week and called the office again, this time I was asked what was the name of the tablets I wanted, well I didn't know, so I asked her to send me the names of the tablets (and we would both know) and then I would know when I ring up again. I was sent an email saying I would only be on Phase 2 not Phase 1 like Dr. Froomes had explained. OK whatever. I rang back after another week and was told I have to do Phase 1 first, well that made sense "weed the garden first then add the plants". I was told they would ring me when the tablets arrived. After a fortnight still no call from them so I rang them yet again, and they actually had the tablets but hadn't bothered to call me. By then I was feeling like chopped dingo's liver and started to complain, the nurse just shouted me down, a simple "sorry" would have been wonderful but no such luck.