Up until today's experience I loved this salon; usually excellent in every way. Today I was left for one and a half hours with my fine foils processing while my stylist proceeded to do a lengthy, complex job on another client. I am very concerned that the fine foils on my already fine hair will be over processed, considering the usual processing time is 45 minutes and she's never left mine in even that long before! Very sad but I will never go back. i You don't start and finish a complex lengthy job on someone else if you have a client on a timer for foils. As it was, the owner had to rinse it out and even then I was still kept waiting for the drying until my stylist had completed the other client! Just hope my hair doesn't start falling out...