I lived in Australia with my fiancé who is British for a year and a half from December 2014-august 2016 for a year we lived in 218/1-3 Jenner street little bay NSW 2036 in late January I cancelled my accounts with Lumo energy.

On the phone to a girl while cancelling she gave me a pay-out figure of $256.00 for previous and current months bill I asked her If I pay that will it all completely be cancelled she said yes, meanwhile their company was transferring customers to red energy would I like to go with them, the answer was no, not a problem it was all cancelled. 6 months later while in new York I got contact from a gentlemen from lumo saying I had not cancelled,i said listen back to your phone calls and you will find I cancelled.

Again I have heard nothing for 3 months, I woke up to an email from a debt collector dun and bradstreet saying I owe $61.60, I contacted lumo 8.11.16 who said I was cancelled with them but transferred to red energy. I wouldn't have transferred as I was moving out of the country permanently. I don't even know red energy, I do not have an account with them yet they say I owe them money Since then I had spoken with red who understood and cancelled that "bill" as I was never a customer of there's.

I then 2 months ago received an email from lumo, who I have cancelled, back in February 2016 !!! an email from them on the 07/12/2016 saying I owe them $298.24. I have now since I emailed them back heard nothing!

every customer representative said I had nothing more to pay out I had already cancelled and paid them out, I received an email today 19/01/17 from dun and bradshaw with an invoice.

I am 34 weeks pregnant have been living permentantly in the UK since 15th August 2016, I have told numerous representatives this, what is going on, I am not paying this I am on maternity leave as we speak, I do not earn Australian currency I do not own an Australian phone I cancelled this and have the payout date on my CBA account.

"
Hi Madeleine,

Thank you for your email and I am sorry to hear of your experience with Red Energy.

After reviewing the account, and as we understand that it has been a complicated case as you were transferred over from Lumo Energy, we are more than happy to credit the now overdue balance of $61.21.

This will be removed from our debt collectors Dun & Bradstreet tomorrow when the account is credited. As such, there will be nothing more for you to pay and Dun & Bradstreet will cease action to contact you.

If you would like more information as to why Lumo Energy had transferred the account to Red Energy, please see this link.

If you have any further queries about your account, please feel free to contact us via reply email or through our contact centre on 131806. Our team is available between 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday. (International callers +61 3 9425 0400).

Kind regards,‌

Sarah
Customer Solutions Consultant

T 131 806
W www.redenergy.com.au"

"

Hi Madeline,

Thanks for your email. I hope my reply finds you well.

I'm sorry that this has been a frustrating experience for you, and I would like to help you resolve this. At Red Energy we take the privacy of our customers very seriously. Due to privacy laws, before we can discuss your account with you we require your date of birth and your contact phone number. Please reply to this email with the above mentioned information and I will be happy to assist you with your query.

However, I can certainly provide some general information in the meantime. Snowy Hydro Limited, which owns Red Energy, recently bought Lumo Energy. Due to this, in NSW, Lumo Energy customers are being migrated over to Red Energy. This does include both active and closed accounts, so it is possible that your Lumo Energy account transferred to Red Energy as part of this migration process.

If you have any questions please reply to this email or call us on 131 806. Our friendly team is here to help Monday to Friday, 8am-8.30pm (AEST/AEDT) and Saturday 9am-5.30pm (AEST/AEDT).

I hope you have a great day.

Kind regards,

Frances
Customer Solutions Consultant

T 131 806
W www.redenergy.com.au
"