BEWARE OF THIS MOB, rates quoted in shopping centre promotions are different from what you actually get. In shopping centre KW rate 30 cents and access charge 82 cents per day (GST incl) Paperwork from Lumo, KW rate 34 cents and access charge 90 cents per day. Customer service from overseas and often difficult to understand. Needless to say I did not change to Lumo.

If you take up LUMO…. You will end up living like stone age people. “SAY NO TO LUMO”

I received my energy bill for the quarter - $2057. When I called customer service, all that they could tell me is that I have consumed the energy and hence I was billed. I live with my two children and we don’t drink or eat power. I have had a similar bill for around $ 1400. When I question them they convenience me saying it is quite normal to receive bills for this amount. They convinced me saying, its different from the country that I come from and like a fool I believed it and paid my bills. This year, when I was moving house, I decided to move to a different service provider, the customer service agent who spoke with me, told me that I was on higher plan and that Is why my bills were high. She also convinced me saying she is going to change me to a lower plan and things should be fine. Since, I don’t have much of help here, I just decided to continue with LUMO. The worst decision that I ever took. And here I am screaming my lungs out to all the agents with LUMO who don’t seem to be understanding that I don’t use sooooo much of power. Me and my children are completely stressed out because of LUMO. I tell my children not to turn on the TV, no unnecessary lights (we all sit in one room when we are at home), we use the power bank to charge our phones, I don’t use the dishwasher, barely use the stove with hot plates cook at home, there is no any motor running in the house. I think in few more days, we will end up living like stone age people. Just because LUMO could not justify the bill. All that they say is the meter reading is correct and you need to pay. I called a local electrician for the second time to check all my appliances at home just to ensure that none of my appliances are taking up more energy. After the test, they seem to be perfectly fine. Then how is my meter reading so high ? The average consumption in my suburb is 14.28 KWH for 3 adults. I live with my two children and my average consumption shows as 58.68 kwh. They are just not able to justify. If you call they will say, I will put you on to the right person and you will get kicked from pillar to post with no resolution. If you get them on online chat… its still worst. They will just end up saying my supervisor will call you in 2 business days. Every agent you speak to… will answer exactly the same way that they have been trained to answer…. More like a scripted one. The last agent that I spoke to said his supervisor will call me in two business days… not sure where he will transfer my call to or if he will take some ownership. Which I doubt. I am glad that I have decided to move to a different service provider.

“PLEASE SAY NO TO LUMO” – Worst service provider you can deal with.

I lived in Australia with my fiancé who is British for a year and a half from December 2014-august 2016 for a year we lived in 218/1-3 Jenner street little bay NSW 2036 in late January I cancelled my accounts with Lumo energy.

On the phone to a girl while cancelling she gave me a pay-out figure of $256.00 for previous and current months bill I asked her If I pay that will it all completely be cancelled she said yes, meanwhile their company was transferring customers to red energy would I like to go with them, the answer was no, not a problem it was all cancelled. 6 months later while in new York I got contact from a gentlemen from lumo saying I had not cancelled,i said listen back to your phone calls and you will find I cancelled.

Again I have heard nothing for 3 months, I woke up to an email from a debt collector dun and bradstreet saying I owe $61.60, I contacted lumo 8.11.16 who said I was cancelled with them but transferred to red energy. I wouldn't have transferred as I was moving out of the country permanently. I don't even know red energy, I do not have an account with them yet they say I owe them money Since then I had spoken with red who understood and cancelled that "bill" as I was never a customer of there's.

I then 2 months ago received an email from lumo, who I have cancelled, back in February 2016 !!! an email from them on the 07/12/2016 saying I owe them $298.24. I have now since I emailed them back heard nothing!

every customer representative said I had nothing more to pay out I had already cancelled and paid them out, I received an email today 19/01/17 from dun and bradshaw with an invoice.

I am 34 weeks pregnant have been living permentantly in the UK since 15th August 2016, I have told numerous representatives this, what is going on, I am not paying this I am on maternity leave as we speak, I do not earn Australian currency I do not own an Australian phone I cancelled this and have the payout date on my CBA account.

"
Hi Madeleine,

Thank you for your email and I am sorry to hear of your experience with Red Energy.

After reviewing the account, and as we understand that it has been a complicated case as you were transferred over from Lumo Energy, we are more than happy to credit the now overdue balance of $61.21.

This will be removed from our debt collectors Dun & Bradstreet tomorrow when the account is credited. As such, there will be nothing more for you to pay and Dun & Bradstreet will cease action to contact you.

If you would like more information as to why Lumo Energy had transferred the account to Red Energy, please see this link.

If you have any further queries about your account, please feel free to contact us via reply email or through our contact centre on 131806. Our team is available between 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday. (International callers +61 3 9425 0400).

Kind regards,‌

Sarah
Customer Solutions Consultant

T 131 806
W www.redenergy.com.au"

"

Hi Madeline,

Thanks for your email. I hope my reply finds you well.

I'm sorry that this has been a frustrating experience for you, and I would like to help you resolve this. At Red Energy we take the privacy of our customers very seriously. Due to privacy laws, before we can discuss your account with you we require your date of birth and your contact phone number. Please reply to this email with the above mentioned information and I will be happy to assist you with your query.

However, I can certainly provide some general information in the meantime. Snowy Hydro Limited, which owns Red Energy, recently bought Lumo Energy. Due to this, in NSW, Lumo Energy customers are being migrated over to Red Energy. This does include both active and closed accounts, so it is possible that your Lumo Energy account transferred to Red Energy as part of this migration process.

If you have any questions please reply to this email or call us on 131 806. Our friendly team is here to help Monday to Friday, 8am-8.30pm (AEST/AEDT) and Saturday 9am-5.30pm (AEST/AEDT).

I hope you have a great day.

Kind regards,

Frances
Customer Solutions Consultant

T 131 806
W www.redenergy.com.au
"

Terrible business, I would not recommend them to anyone. My gas & electricity bills were 3 times higher than any of energy bill I have had in my life. I spent months talking to them trying to figure out if there was a problem with my meter. The customer service was terrible, I struggled to even get details of my meter reading (they kept providing me with the meter number). Some of the staff had language issues and couldn't understand my request, others were just plain rude. I should have just switched. My bills were between $200 and $380 per MONTH. My quarterly bill with Origin Energy is now $94 a QUARTER. I do get 24% off for the first year but it is still such a massive difference in price. Don't make the mistake of signing up to Lumo, you will regret it.

Worse electricity company ever!!!!! Never received our bills, however they were able to find our address to read the meter and send a nasty reminder. Many calls later and still were not able to send our bills to the correct address. We finally had enough after 2 yrs and left and went elsewhere. Which cost us a fee for leaving our contract early ( by 1 month) they weren't happy that we left but funnily enough found our address again to send us a FINAL HUGE bill. Never again

We joined lumo when we moved house and they didn't connect our electricity on the arranged date and offered no sorry what so ever and when we got our first bill it was for a month it was over $700 so I cancelled and went with a different provider when I rang energywatch and told them about the bill they asked me if we were running a farm which is far from the case we were renting a 3 bedroom townhouse worst energy company ever

I have been with Lumo Energy now for a number years. They used to be called Victoria Electricity years ago and I used to be with them then. I changed over from Red Electricity who were more expensive and I was not happy with their customer service. I have had a few issues with Lumo Energy but they have seen lately that they are really trying to improve their customer service image so that is why I have been staying with them. They currently offer the best energy discounts for electricity and gas. Most energy companies only offer discounts off usage and not your total bill. The early bird discount is really good as well to have and use so that you can pay less.

Changed to Lumo via door to door sales and have not regretted it. Low prices and a promise if they cannot match a lower price from a competitor you are free to leave even if on contract.

I've been with Lumo Energy for more than 3 years on the Lumo Advantage package, No Risk Offer with early bird discount. Whenever I find a better deal, they will aim to beat or match the offer. I'm happy with their competitiveness. So far, I have minimal problems with my bill as well.

i have just changed to lumo from tru. they have better deals and even offered me a better deal than my son who works at origin energy family and friends deal . so that has to be good. i like the fact that they will match any deal you have been offered to keep you happy. so im staying . no reason to move if they match it is there.