Reviews by mandeepb

This review is for Ausmove, Islington NSW

verified email - 12 Nov 2018

Before I start my rant, PLEASE DO NOT CONSIDER THEM AT ANY COST! So we moved our luggage from Auckland to Brisbane and got a quote from these guys (we paid over $6500). Since I wasn't in Auckland at the time of the move, I signed some paper saying that I am not going to be there and my mother was in charge. So these guys went to pack at the property on the date as prescribed and did a terrible job packing. Long story short, the following things went wrong:

-> a lot of the items on the list were packed in boxes so I ended up paying double for the same item. The signed form was used against me.

-> Idiots were sent to pack where one of the packed items included a sock, pair of scissors and a roll of thread (properly paper wrapped). One package contained a used paint pot (obviously something to be disposed) with paper wrapping.
-> Soo much paper was used that I felt like I was paying for shipping paper. To add to it the bed headboard and some of the crockery items broke during shipping.

-> Never to worry, I paid $650 for insurance but they never sent me an insurance form once I told them how unhappy i was with their service. I asked to talk to the boss and I am still waiting...

-> The service included assembly of beds and large items of furniture. But the packing crew put the legs for one of the beds in the boxes without any labelling so the crew in Brisbane was left helpless and again I paid for something I didn't get.

-> We were allowed to fill up the drawers and beds with linen as per the advised procedure but somewhere in the packing process, the crew decided to empty them out without letting us know and filled up the paid boxes with them.

Again I can't emphasis how disgusting my experience was and if I can save 1 person from going with these scammers, I think my time posting this is worth it.

Approximate cost: $6500

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